Privacy Policy – Thickly™

This Privacy Policy (“Policy”) explains how Thickly™ (“Company,” “we,” “us,” or “our”), owned and operated by Gammoh Cosmetics Trading LLC, Dubai, United Arab Emirates, collects, uses, stores, and protects your personal data when you use our websites, mobile applications, or other services (“Services”).

By using our Services, you agree to the practices described in this Policy.

We are committed to protecting your privacy and complying with:

• Dubai Data Protection Law (Law No. 26 of 2015 and DIFC Data Protection Law No. 5 of 2020)
• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
• General Data Protection Regulation (GDPR) for EU customers
• Other applicable international privacy regulations

1. Definitions

• Personal Data: Any information that identifies or could identify an individual, such as name, email, address, or payment details.
• Processing: Any operation performed on Personal Data, including collection, storage, transfer, or deletion.
• User/Customer: Any person or entity using our Services.
• Device: Any device used to access our Services (phone, computer, tablet).

2. Information We Collect

We collect data to provide and improve our Services:

a) Information You Provide:

• Full name, phone number, email, billing/shipping address
• Account registration details
• Order history and payment information (processed securely through third-party payment providers)
• Messages or inquiries you send us

b) Information Collected Automatically:

• IP address, device type, browser type
• Pages visited, actions taken, and time spent on the site
• Cookies and analytics data

c) Optional Marketing Data:

• Preferences you share in surveys, promotions, or reviews

3. How We Use Your Information

We use your Personal Data to:

• Process and deliver your orders
• Provide customer service and respond to inquiries
• Personalize your shopping experience
• Send marketing updates (only with your consent)
• Improve website performance and user experience
• Comply with legal and regulatory requirements

We do not sell your data to third parties.

4. Cookies & Tracking

We use cookies, pixels, and similar tracking technologies to:

• Enable website functionality (e.g., login, shopping cart)
• Improve performance and analytics (e.g., Google Analytics)
• Run marketing campaigns and deliver personalized ads

You can manage cookies in your browser settings at any time.

5. Data Sharing with Third Parties

We may share your Personal Data only with trusted partners for legitimate business purposes, including:

• Payment processors (e.g., PayPal, Stripe)
• Shipping and logistics companies
• IT and cybersecurity service providers
• Marketing and analytics vendors

All third parties are contractually obligated to safeguard your data.

6. International Data Transfers

Your data may be stored and processed outside your country, including in the UAE, the EU, or the USA. We ensure equivalent levels of protection through data transfer agreements and safeguards.

7. Data Retention

We retain your Personal Data only for as long as necessary to:

• Fulfill and deliver your orders
• Comply with legal, tax, and accounting requirements (typically 5 to 10 years)
• Provide customer support and resolve disputes

8. Data Security

We use advanced security measures to protect your information, including:

• SSL encryption for all transactions
• Restricted access to personal data
• Regular security assessments and audits

However, no system is 100% secure; we recommend using strong passwords and exercising caution when sharing personal information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your Personal Data
• Withdraw consent for marketing communications
• Request a portable copy of your data
• File a complaint with a data protection authority

📧 To exercise your rights or contact us regarding privacy matters, email us at: privacy@gothickly.com